Commercial Collections

The NACM Heartland difference is a personalized, hands-on approach to the commercial collections process.

While many collections agencies are completely automated and impersonal, you will find that we offer an experienced, certified staff who is familiar with your account - every step of the way. It's not that our systems aren't automated. Technology is a great tool. It helps create efficiencies that keeps the collections process moving. However, we have found the personal approach - our dedicated staff - drives up our success rate, which means you will get your money in a faster, more efficient manner.

Free 10-Day Demand Letter Service

This service consists of a letter on NACM Heartland letterhead to your debtor or customer demanding payment. There is no charge provided payment is reported prior to the expiration of the 10-day period. At the expiration of the free demand period, the account’s unpaid balance will automatically transfer to personal service.

Personal Service

This includes contact with your customer by fax, letter, telephone, or personal call at the place of business. This reduces the necessity of litigation, resulting in faster settlements. The rate for this service is 20 percent, minimum fee of $50. All fees are contingent upon collection.

Attorney Service

Bonded attorneys specializing in the collection of commercial claims are selected for you. Except in special circumstances, the rates recommended by the Commercial Law League of America will be charged by attorneys. The rate, including our service charge, is 30 percent. If a suit is necessary, the service fee increases to 40 percent. All fees are contingent upon collection.

Reporting

Reporting is a critical component of any quality collection service, and we have heavily invested in our collection system and reporting tools to provide our customers with high quality reports. All reports can be sent via e-mail. Sample reports include:

• Account Portfolio – Details all accounts currently placed for collection and those that have been closed during the time period of the report.
• Acknowledgement Report – Shows all accounts placed during the time period.
• Closing Report – Shows all accounts closed during the time period and includes recovery success rate, fee percentage, and days placed.
• Collection Report – Lists all collections processed on accounts during the time period.

When necessary, we are committed to creating custom reports for our clients. Just let us know what information you need and we will work with you on providing that in a timely fashion.

Trust

NACM Heartland commercial collections are done through The Bessenbacher Company, who holds certifications from IACC and CCAA.