Maximizing Cash Flow: Effective B2B Collections Strategies

Danny Mackes (Manager, NACM BCS Collections)

Dan Mackes is an experienced Collections Manager with over 25 years in the industry. He has held senior leadership roles, including Sr. Manager/AVP at Wells Fargo Indirect Auto and Sr. Manager at SallieMae, where he oversaw collections and customer service operations. Dan specializes in first-party and third-party collections for both consumer and commercial debt, and offers expertise in optimizing credit applications and agreements to support legal remedies when necessary. A prior military professional, he brings discipline and strategic insight to every aspect of his work.

Claudia Barragan (Assistant Manager, NACM BCS Collections)

Claudia Barragan has been with NACM BCS for 16 years, starting her career as a Collector and growing through Customer Care and Trade Groups before moving into leadership. She is currently the Assistant Manager for Collections, Customer Service, and Data at NACM BCS, as well as an Industry Trade Group Administrator.…